privacy policy

Effective Date: 12th November 2025
Last Updated: 12th November 2025

1. Introduction

Welcome to Ella Jane Art
Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase artwork, or interact with us in any other way.

By using this Site, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: such as your name, email address, shipping address, and phone number when you make a purchase or contact us.
Payment Information: details required to process your payment (handled securely through our payment processor; we do not store your card details).
Order Details: information about the artwork or products you purchase.
Email Information: if you sign up for our newsletter (optional).
Usage Data: non-personal information such as your IP address, browser type, and how you use our Site (via cookies or analytics tools).

3. How We Use Your Information

We use your personal information to:

Process and deliver your orders
Communicate with you about purchases, shipping, and support
Send you newsletters or promotional emails (only if you opt in)
Improve our website and customer experience
Comply with legal and tax obligations

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.
Your data is stored securely using reputable hosting and e-commerce platforms.

Please note that no method of online transmission or storage is 100% secure, but we strive to use industry-standard safeguards to protect your data.

5. Cookies and Analytics

Our Site may use cookies or analytics tools (such as Google Analytics) to improve functionality and understand visitor behaviour.
You can adjust your browser settings to refuse cookies, though some parts of the Site may not function properly.

6. Sharing Your Information

We do not sell or share your personal information with third parties.
We may share data only with trusted service providers that help us operate our business (for example, payment processors or website hosts). These providers are only given access to the data necessary to perform their services and must protect it in line with privacy laws.

7. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Request corrections to any inaccurate information
Withdraw consent for marketing communications

To exercise these rights, please contact us at: [insert your email address]

8. Email Communications

If you subscribe to our newsletter, you can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The updated version will always be available on our Site with a new “Last Updated” date.